Frequently Asked Questions
Can I register without depositing funds?
Yes. You only need to make a deposit in order to start trading.
In which currency can I make a deposit?
You can make a deposit in one of the following currencies: EUR, USD, GBP, CHF.
What is the minimum deposit at eXcentral?
The minimum deposit is 250 (GBP, USD, EUR, CHF).
Do I need to have specific computer requirements to be able to trade with eXcentral?
Is my private information protected at eXcentral?
Yes. At eXcentral we use cutting edge technology to ensure your information is secure and private. Among other methods, we use 128bit SSL encryption.
Why can’t I trade?
There are several reasons why your trading activity isn’t working. It is best you contact our support team or your dedicated Account Manager for help with this issue.
The personal info I registered with has changed. What do I do?
If any of your personal info (such as home address) has changed, you can update it on your personal account. Alternatively, you can contact us.
How do I know what my account balance is?
As soon as you log in to your private account you can view your account balance at the top of the page.
How can I check all my funding transactions?
You can see all your transactions in the transaction history, once you log in to your trading account.
How can I place a withdrawal request at eXcentral?
Withdrawal requests can be placed by logging in and following the instructions in the withdrawal page in the Client Area.
What is the minimum withdrawal amount at eXcentral?
The minimum withdrawal amount from your eXcentral account is $35 USD for Credit Card, and $100 for Wire Transfer. If you’re using e-wallets, you can withdraw any amount.
Is it possible to cancel a withdrawal?
Yes it is. You can cancel the withdrawal if the transfer hasn’t been processed yet. Your funds will then be returned to your trading account.